:root {
  --bg-page: #edf0f5;
  --bg-panel: #ffffff;
  --bg-muted: #f7f8fb;
  --ink: #111827;
  --ink-soft: #374151;
  --muted: #6b7280;
  --border: rgba(15, 23, 42, 0.09);
  --border-strong: rgba(15, 23, 42, 0.16);
  --accent: #ffc233;
  --accent-soft: rgba(255, 194, 51, 0.18);
  --teal: #00c0c7;
  --danger: #dc2626;
  --success: #16a34a;
  --warning: #d97706;
  --radius: 18px;
  --radius-xl: 26px;
  --shadow: 0 18px 50px rgba(15, 23, 42, 0.10);
}

* { box-sizing: border-box; }
html, body { height: 100%; }
body {
  margin: 0;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--ink);
  background: var(--bg-page);
}
button, input, select, textarea { font: inherit; }
button { cursor: pointer; }
.hidden { display: none !important; }

.login-body {
  min-height: 100vh;
  display: grid;
  place-items: center;
  background:
    radial-gradient(circle at 16% 12%, rgba(255, 194, 51, 0.32), transparent 32%),
    radial-gradient(circle at 88% 18%, rgba(0, 192, 199, 0.20), transparent 34%),
    linear-gradient(135deg, #111827 0%, #111827 38%, #edf0f5 38%, #edf0f5 100%);
  padding: 28px;
}
.login-shell {
  width: min(1080px, 100%);
  display: grid;
  grid-template-columns: minmax(320px, 460px) 1fr;
  gap: 24px;
  align-items: stretch;
}
.login-card, .login-side, .panel, .metric-card, .table-card, .chat-panel, .modal-card {
  background: rgba(255,255,255,0.94);
  border: 1px solid rgba(255,255,255,0.48);
  border-radius: var(--radius-xl);
  box-shadow: var(--shadow);
}
.login-card { padding: 34px; }
.login-card h1 { margin: 28px 0 8px; font-size: 32px; line-height: 1.05; }
.login-card p { color: var(--muted); margin: 0 0 24px; line-height: 1.55; }
.login-side { padding: 36px; background: #111827; color: #fff; display: flex; flex-direction: column; justify-content: flex-end; min-height: 480px; overflow: hidden; position: relative; }
.login-side::before { content: ""; position: absolute; width: 300px; height: 300px; right: -120px; top: -120px; border-radius: 999px; background: radial-gradient(circle, var(--teal), transparent 68%); opacity: .55; }
.login-side h2 { font-size: 34px; line-height: 1.08; margin: 10px 0 20px; position: relative; }
.login-side ul { margin: 0; padding-left: 20px; color: rgba(255,255,255,.78); line-height: 1.8; position: relative; }

.brand-lockup { display: flex; align-items: center; gap: 12px; }
.brand-lockup.large .brand-mark { width: 52px; height: 52px; font-size: 24px; }
.brand-lockup strong { display:block; font-size: 15px; letter-spacing:.02em; text-transform: uppercase; }
.brand-lockup span { display:block; font-size: 12px; color: var(--muted); margin-top: 2px; }
.login-side .brand-lockup span { color: rgba(255,255,255,.72); }
.brand-mark {
  width: 42px; height: 42px; border-radius: 15px;
  background: radial-gradient(circle at 30% 20%, #ffffff 0, #ffffff 12%, #ffc233 12%, #ffc233 42%, #111827 42%, #111827 100%);
  display: grid; place-items: center; font-weight: 800; color: #111827;
  box-shadow: 0 8px 20px rgba(0,0,0,.18);
  flex: 0 0 auto;
}
.eyebrow { text-transform: uppercase; letter-spacing: .1em; color: var(--muted); font-size: 11px; font-weight: 800; }

.form-stack { display: grid; gap: 14px; }
.form-stack label { display: grid; gap: 7px; color: var(--ink-soft); font-size: 13px; font-weight: 700; }
input, select, textarea {
  width: 100%; border: 1px solid var(--border); border-radius: 13px; padding: 11px 12px;
  background: #fff; color: var(--ink); outline: none;
}
textarea { min-height: 92px; resize: vertical; }
input:focus, select:focus, textarea:focus { border-color: rgba(0, 192, 199, .7); box-shadow: 0 0 0 4px rgba(0, 192, 199, .08); }
.form-error { color: var(--danger); background: rgba(220, 38, 38, .08); border: 1px solid rgba(220, 38, 38, .15); padding: 10px 12px; border-radius: 12px; }

.btn {
  border: 0; border-radius: 13px; padding: 10px 14px; font-weight: 800;
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  transition: transform .12s ease, box-shadow .12s ease, background .12s ease;
}
.btn:hover { transform: translateY(-1px); }
.btn.primary { background: var(--ink); color: #fff; box-shadow: 0 10px 22px rgba(17,24,39,.18); }
.btn.secondary { background: #fff; color: var(--ink); border: 1px solid var(--border); }
.btn.ghost { background: rgba(17,24,39,.05); color: var(--ink); }
.btn.danger { background: rgba(220,38,38,.1); color: var(--danger); }
.btn.full { width: 100%; }
.btn.small { padding: 7px 10px; font-size: 12px; border-radius: 10px; }

.app-shell { min-height: 100vh; display: grid; grid-template-columns: 270px 1fr; }
.sidebar {
  background: #111827; color: #fff; padding: 24px 18px; position: sticky; top: 0; height: 100vh;
  display: flex; flex-direction: column; gap: 22px;
}
.sidebar .brand-lockup span { color: rgba(255,255,255,.6); }
.sidebar .brand-lockup strong { color: #fff; }
.nav-menu { display: grid; gap: 7px; }
.nav-menu button {
  width: 100%; border: 0; border-radius: 14px; padding: 11px 12px; text-align: left;
  background: transparent; color: rgba(255,255,255,.72); font-weight: 750;
}
.nav-menu button:hover, .nav-menu button.active { background: rgba(255,255,255,.09); color: #fff; }
.nav-menu button.active { box-shadow: inset 3px 0 0 var(--accent); }
.sidebar-footer { margin-top: auto; display: grid; gap: 10px; }
.sidebar-footer small { color: rgba(255,255,255,.58); line-height: 1.35; }
.sidebar-footer .btn { background: rgba(255,255,255,.08); color: #fff; }

.main-area { padding: 26px 30px 40px; min-width: 0; }
.topbar { display: flex; justify-content: space-between; align-items: center; margin-bottom: 24px; gap: 20px; }
.topbar h1 { margin: 4px 0 0; font-size: 30px; line-height: 1.1; }
.topbar-actions { display: flex; gap: 10px; align-items: center; }
.view-root { display: grid; gap: 18px; }

.metric-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.metric-card { padding: 18px; }
.metric-card span { color: var(--muted); font-size: 12px; font-weight: 800; letter-spacing: .04em; text-transform: uppercase; }
.metric-card strong { display: block; font-size: 30px; margin-top: 10px; }
.metric-card em { display: block; color: var(--muted); font-style: normal; font-size: 12px; margin-top: 4px; }

.panel { padding: 18px; }
.panel-header { display:flex; align-items:flex-start; justify-content:space-between; gap:14px; margin-bottom: 14px; }
.panel-header h2 { margin: 0; font-size: 18px; }
.panel-header p { margin: 4px 0 0; color: var(--muted); font-size: 13px; }
.filters { display: grid; grid-template-columns: repeat(6, minmax(130px, 1fr)); gap: 10px; align-items: end; }
.filters.compact { grid-template-columns: repeat(5, minmax(140px, 1fr)); }
.filters label { display: grid; gap: 6px; font-size: 12px; font-weight: 800; color: var(--muted); }

.table-card { overflow: hidden; }
.table-wrap { overflow: auto; }
table { width: 100%; border-collapse: collapse; min-width: 920px; }
th, td { text-align: left; padding: 12px 14px; border-bottom: 1px solid var(--border); vertical-align: top; }
th { background: var(--bg-muted); color: var(--muted); text-transform: uppercase; letter-spacing: .06em; font-size: 11px; font-weight: 900; position: sticky; top: 0; }
td { font-size: 13px; }
tr:hover td { background: rgba(0, 192, 199, .035); }
.table-actions { display: flex; gap: 6px; flex-wrap: wrap; }

.badge { display: inline-flex; align-items:center; gap: 6px; border-radius: 999px; padding: 5px 9px; font-size: 11px; font-weight: 850; white-space: nowrap; }
.badge.dark { background: var(--ink); color: #fff; }
.badge.soft { background: rgba(17,24,39,.07); color: var(--ink); }
.badge.success { background: rgba(22,163,74,.12); color: var(--success); }
.badge.warning { background: rgba(217,119,6,.12); color: var(--warning); }
.badge.danger { background: rgba(220,38,38,.12); color: var(--danger); }
.badge.teal { background: rgba(0,192,199,.12); color: #00858a; }

.pagination { display: flex; align-items: center; justify-content: space-between; padding: 12px 14px; color: var(--muted); font-size: 13px; }
.pagination .buttons { display:flex; gap: 8px; }

.modal-root { position: fixed; inset: 0; background: rgba(15, 23, 42, .56); z-index: 20; display: grid; place-items: center; padding: 22px; }
.modal-card { width: min(1080px, 100%); max-height: 92vh; overflow: hidden; display: flex; flex-direction: column; }
.modal-card.large { width: min(1280px, 100%); }
.modal-header { padding: 18px 20px; border-bottom: 1px solid var(--border); display:flex; justify-content:space-between; gap: 14px; align-items:center; }
.modal-header h2 { margin: 0; font-size: 20px; }
.modal-content { padding: 20px; overflow: auto; }
.modal-footer { padding: 14px 20px; border-top: 1px solid var(--border); display: flex; justify-content: flex-end; gap: 10px; background: var(--bg-muted); }
.detail-grid { display:grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.detail-grid label { display:grid; gap: 6px; font-size: 12px; font-weight: 800; color: var(--muted); }
.detail-grid .wide { grid-column: span 3; }

.kanban { display: grid; grid-template-columns: repeat(4, minmax(220px, 1fr)); gap: 12px; align-items:start; }
.kanban-col { background: rgba(255,255,255,.72); border: 1px solid var(--border); border-radius: var(--radius); padding: 12px; min-height: 240px; }
.kanban-col h3 { margin: 0 0 10px; font-size: 13px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.ticket-card { background: #fff; border: 1px solid var(--border); border-radius: 14px; padding: 12px; display:grid; gap: 7px; margin-bottom: 10px; box-shadow: 0 8px 18px rgba(15,23,42,.05); }
.ticket-card strong { font-size: 14px; }
.ticket-card span { color: var(--muted); font-size: 12px; }

.messaging-layout { display: grid; grid-template-columns: 360px 1fr; gap: 14px; min-height: calc(100vh - 170px); }
.chat-list, .chat-panel { background: #fff; border: 1px solid var(--border); border-radius: var(--radius-xl); overflow: hidden; }
.chat-search { padding: 12px; border-bottom: 1px solid var(--border); }
.chat-items { max-height: calc(100vh - 250px); overflow: auto; }
.chat-item { padding: 13px 14px; border-bottom: 1px solid var(--border); display:grid; gap: 4px; cursor:pointer; }
.chat-item:hover, .chat-item.active { background: rgba(0,192,199,.06); }
.chat-item-head { display:flex; justify-content:space-between; gap:10px; }
.chat-item strong { font-size: 14px; }
.chat-item small, .chat-item p { color: var(--muted); margin:0; font-size: 12px; }
.chat-panel { display:flex; flex-direction:column; }
.chat-header { padding: 14px 16px; border-bottom: 1px solid var(--border); display:flex; justify-content:space-between; align-items:center; gap:12px; background: #fff; }
.chat-header strong { display:block; }
.chat-header span { color: var(--muted); font-size: 12px; }
.chat-messages { flex:1; overflow:auto; padding: 18px; background: linear-gradient(180deg, #f6f8fb, #edf0f5); }
.message-row { display:flex; margin-bottom: 10px; }
.message-row.out { justify-content:flex-end; }
.message-bubble { max-width: min(620px, 78%); padding: 10px 12px; border-radius: 16px; background: #fff; border: 1px solid var(--border); box-shadow: 0 6px 16px rgba(15,23,42,.04); }
.message-row.out .message-bubble { background: #dcf8c6; }
.message-bubble p { margin: 0; white-space: pre-wrap; line-height: 1.45; }
.message-bubble small { display:block; margin-top: 5px; color: var(--muted); font-size: 10px; }
.chat-empty { display:grid; place-items:center; height:100%; color: var(--muted); text-align:center; padding: 30px; }

.toast { position: fixed; right: 24px; top: 20px; z-index: 50; background: #111827; color:#fff; border-radius: 14px; padding: 12px 14px; box-shadow: var(--shadow); max-width: 420px; }
.toast.error { background: #991b1b; }
.loading { padding: 30px; text-align:center; color: var(--muted); }
.empty-state { padding: 34px; text-align:center; color: var(--muted); border: 1px dashed var(--border-strong); border-radius: var(--radius); background: rgba(255,255,255,.6); }
.code-block { background:#0b1220; color:#d1e7ff; border-radius: 14px; padding: 14px; overflow:auto; font-size: 12px; }

@media (max-width: 1180px) {
  .metric-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .filters, .filters.compact { grid-template-columns: repeat(3, minmax(140px, 1fr)); }
  .messaging-layout { grid-template-columns: 310px 1fr; }
}
@media (max-width: 860px) {
  .login-shell, .app-shell, .messaging-layout { grid-template-columns: 1fr; }
  .sidebar { position: relative; height: auto; }
  .nav-menu { grid-template-columns: repeat(2, 1fr); }
  .main-area { padding: 18px; }
  .metric-grid, .detail-grid, .kanban { grid-template-columns: 1fr; }
  .detail-grid .wide { grid-column: span 1; }
  .filters, .filters.compact { grid-template-columns: 1fr; }
}

/* Ajustes v2: layout mais compacto e operacional */
.app-shell { grid-template-columns: 220px 1fr; }
.sidebar { padding: 18px 14px; gap: 16px; }
.brand-lockup { gap: 10px; }
.brand-mark { width: 34px; height: 34px; border-radius: 12px; font-size: 0; }
.brand-lockup strong { font-size: 14px; }
.brand-lockup span { font-size: 11px; }
.nav-menu { gap: 4px; }
.nav-menu button { padding: 10px 10px; border-radius: 12px; font-size: 14px; }
.main-area { padding: 18px 24px 34px; }
.topbar.compact { display: flex; justify-content: flex-end; margin: 0 0 10px; min-height: 0; }
.btn.icon-only { width: 36px; height: 36px; padding: 0; border-radius: 12px; background: rgba(17,24,39,.05); color: var(--ink); border: 1px solid var(--border); }
.metric-grid.compact-metrics { grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.metric-card { padding: 16px; border-radius: 22px; }
.metric-card strong { font-size: 28px; }
.slim-panel { padding: 14px; }
.quick-actions { display:flex; gap: 10px; flex-wrap: wrap; }
.filter-panel { padding: 14px; }
.filters.compact { grid-template-columns: repeat(7, minmax(120px, 1fr)); gap: 9px; }
.filters button { min-height: 42px; }
.sort-btn { appearance:none; border:0; background: transparent; color: inherit; font: inherit; font-weight: 900; padding: 0; text-transform: inherit; letter-spacing: inherit; cursor:pointer; }
.clickable-row { cursor:pointer; }
.icon-btn { width: 38px; height: 38px; padding: 0; border-radius: 12px; background: #fff; border: 1px solid var(--border); color: var(--ink); }
.readonly-field { background:#fff; border:1px solid var(--border); border-radius: 13px; padding: 10px 12px; display:grid; gap: 4px; min-height: 58px; }
.readonly-field span { color: var(--muted); font-size: 11px; font-weight: 850; }
.readonly-field strong { font-size: 13px; overflow-wrap: anywhere; }
.compact-form { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.compact-form .wide { grid-column: span 4; }
.nested { margin-top: 12px; }
details.wide { border:1px solid var(--border); border-radius: 16px; padding: 12px; background: rgba(255,255,255,.7); }
details summary { cursor:pointer; font-weight: 900; color: var(--ink); }
.inner-panel { margin-top: 14px; box-shadow: none; border: 1px solid var(--border); background: rgba(255,255,255,.8); }
.inner-panel .panel-header { margin-bottom: 8px; }
.inner-panel .panel-header h2 { font-size: 16px; }
.profile-preview { border: 1px solid var(--border); border-radius: 18px; padding: 14px; background:#fff; }
.profile-hero { display:flex; align-items:center; gap: 14px; margin-bottom: 12px; }
.profile-hero img { width: 82px; height: 82px; border-radius: 22px; object-fit: cover; background: var(--bg-muted); }
.profile-hero span { color: var(--muted); font-size: 11px; font-weight: 900; text-transform: uppercase; letter-spacing: .05em; }
.profile-hero h3 { margin: 3px 0; font-size: 24px; }
.profile-hero p { margin:0; color: var(--muted); }
.profile-preview-grid { display:grid; grid-template-columns: repeat(4, 1fr); gap: 8px; margin-bottom: 12px; }
.profile-summary { margin: 0; color: var(--ink-soft); line-height: 1.5; }
.mini-list { display:grid; gap: 8px; }
.mini-ticket { width: 100%; text-align:left; border: 1px solid var(--border); border-radius: 13px; background:#fff; padding: 10px 12px; display:grid; gap: 3px; color: var(--ink); }
.mini-ticket:hover { background: rgba(0,192,199,.05); }
.mini-ticket span, .mini-ticket small { color: var(--muted); }
.compact-chat { max-height: 440px; border-radius: 16px; }
.message-row.in { justify-content: flex-start; }
.message-row.out { justify-content: flex-end; }
.message-row.in .message-bubble { border-top-left-radius: 6px; }
.message-row.out .message-bubble { border-top-right-radius: 6px; background: #dcf8c6; }
.kanban-board { display: grid; grid-template-columns: repeat(3, minmax(220px, 1fr)); gap: 12px; padding: 12px; }
.kanban-column { background: rgba(255,255,255,.72); border: 1px solid var(--border); border-radius: var(--radius); padding: 12px; min-height: 240px; }
.kanban-column h3 { margin: 0 0 10px; font-size: 13px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.kanban-card { width:100%; background:#fff; border:1px solid var(--border); border-radius:14px; padding:12px; display:grid; gap:5px; text-align:left; margin-bottom:10px; box-shadow: 0 8px 18px rgba(15,23,42,.05); }
.kanban-card span, .kanban-card small { color: var(--muted); }
.kanban-help { margin: 12px 12px 0; color: var(--muted); font-size: 12px; }
.table-card .empty-state { margin: 14px; }
.chat-search { display:grid; gap: 8px; }
.chat-messages { min-height: 0; }
.messaging-layout { min-height: calc(100vh - 70px); }
.chat-items { max-height: calc(100vh - 192px); }
.modal-card { width: min(1120px, 100%); }
.modal-card.large { width: min(1320px, 100%); }
.modal-content { scrollbar-gutter: stable; }

@media (max-width: 1380px) {
  .filters.compact { grid-template-columns: repeat(4, minmax(140px, 1fr)); }
  .metric-grid.compact-metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 960px) {
  .app-shell { grid-template-columns: 1fr; }
  .sidebar { position: relative; height:auto; }
  .nav-menu { grid-template-columns: repeat(2, 1fr); }
  .filters.compact, .compact-form, .profile-preview-grid, .kanban-board { grid-template-columns: 1fr; }
  .compact-form .wide { grid-column: span 1; }
}

/* Ajustes v3: menu retrátil, filtros automáticos e mensageria compacta */
.app-shell { grid-template-columns: 190px 1fr; }
.sidebar { padding: 16px 12px; }
.sidebar-head { display:flex; align-items:flex-start; justify-content:space-between; gap:8px; }
.brand-text-only strong { display:block; color:#fff; text-transform:uppercase; letter-spacing:.02em; font-size:14px; line-height:1.1; }
.brand-text-only span { display:block; color:rgba(255,255,255,.62); font-size:11px; margin-top:3px; }
.sidebar-toggle { width:32px; height:32px; border:0; border-radius:10px; background:rgba(255,255,255,.08); color:#fff; font-weight:900; }
.nav-menu button { font-size:13px; padding:9px 10px; }
.sidebar-footer small { font-size:12px; }
.app-shell.sidebar-collapsed { grid-template-columns: 68px 1fr; }
.app-shell.sidebar-collapsed .sidebar { padding:14px 8px; align-items:center; }
.app-shell.sidebar-collapsed .brand-text-only,
.app-shell.sidebar-collapsed .sidebar-footer small { display:none; }
.app-shell.sidebar-collapsed .nav-menu button { width:44px; height:44px; padding:0; text-align:center; font-size:0; border-radius:14px; }
.app-shell.sidebar-collapsed .nav-menu button::first-letter { font-size:0; }
.app-shell.sidebar-collapsed .nav-menu button::after { content: attr(data-short); font-size:13px; color:rgba(255,255,255,.8); font-weight:900; }
.app-shell.sidebar-collapsed .nav-menu button.active::after { color:#fff; }
.app-shell.sidebar-collapsed .sidebar-footer .btn { width:44px; height:40px; padding:0; font-size:0; }
.app-shell.sidebar-collapsed .sidebar-footer .btn::after { content:'↩'; font-size:16px; }
.main-area { padding-top: 18px; }
.filter-panel { position: sticky; top: 0; z-index: 4; backdrop-filter: blur(8px); }
.filters.compact { grid-template-columns: repeat(8, minmax(110px, 1fr)); }
.refresh-filter { min-width:44px; width:44px; padding:0; align-self:end; }
.table-wrap tbody tr { height: 54px; }
th, td { padding: 10px 13px; }
.provider-page-preview { display:grid; gap:14px; }
.provider-preview-header { display:flex; justify-content:space-between; align-items:center; background:#111827; color:#fff; border-radius:18px; padding:16px; }
.provider-preview-header span { background:rgba(255,194,51,.18); color:#ffc233; padding:6px 10px; border-radius:999px; font-weight:800; font-size:12px; }
.messaging-layout { grid-template-columns: 300px minmax(0, 1fr); min-height: calc(100vh - 36px); height: calc(100vh - 36px); }
.chat-list, .chat-panel { min-height:0; }
.chat-search.compact-chat-search { grid-template-columns: 1fr 42px; align-items:center; }
.chat-search.compact-chat-search input { grid-column:1; }
.chat-search.compact-chat-search button { grid-column:2; width:42px; height:42px; padding:0; font-size:0; }
.chat-search.compact-chat-search button::after { content:'↻'; font-size:18px; }
.chat-items { max-height: none; height: calc(100vh - 118px); }
.chat-panel { height:100%; }
.chat-messages { height:100%; min-height:0; }
.chat-header { flex:0 0 auto; }
.chat-panel > .chat-messages { flex:1 1 auto; }

/* Ajustes v4 */
.provider-profile-frame {
  width: 100%;
  height: min(72vh, 780px);
  border: 1px solid var(--border);
  border-radius: 18px;
  background: #fff;
}
.provider-preview-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 14px;
  padding: 10px 12px;
}
.provider-preview-toolbar span { overflow-wrap: anywhere; color: var(--muted); font-size: 12px; }
.chat-panel > .chat-messages.compact-chat {
  max-height: none;
  height: auto;
  flex: 1 1 auto;
  border-radius: 0;
}
.chat-item {
  height: 104px;
  overflow: hidden;
  align-content: start;
}
.chat-item p {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.chat-item-head small { flex: 0 0 auto; }
.chat-panel { min-height: 0; }
.chat-panel > .chat-messages { min-height: 0; }
@media (min-width: 961px) {
  .app-shell.sidebar-collapsed .main-area { padding-left: 18px; }
}